frequently asked questions - FAQ ... 

YOU GOT QUESTIONS, WE GOT ANSWERS!
We have placed many answers to your questions here so that you can get the right answers the first time.

 

Have any additional questions that you don't see here, contact our sales department directly at (888) 909-1993

NOW THAT I HAVE SOLAR ON MY HOME, HOW DO I READ MY EDISON BILL?
This has got to be one of the most frequently asked questions on the planet when it comes to purchasing a solar system for your home, we have attached the NEM fact sheet from Southern California Edison here for you to download and read, it's so important that you understand how to read your new Edison bill once you get your solar system installed, this way you don't have any surprises at the end of the year.

Just because you purchased a solar system for your home, does not give you the opportunity to use more energy than you did the previous year, understand if you do, you will be billed by your utility provider every month, this bill will be cumulative until your end year is up, then you will get a bill from your utility provider.

Learn to be energy wise!
NEM_FactSheet.pdf
Adobe Acrobat document [1.5 MB]
SUNPOWER MONITORING SYSTEM - USER GUIDE
This is the Sunpower monitor monitoring system user guide, a better way to understand how to use your Sunpower monitoring system.

For additional assistance - Please call 1-(800) SUNPOWER
mn-sunpower-residential-monitoring-syste[...]
Adobe Acrobat document [2.4 MB]

WHAT ARE THE BENEFITS OF OWNING A TRUE POWER SOLAR SYSTEM?
Saving money, controlling your electricity cost, increasing your home value, helping the environment, and much more. You can go solar with no down payment and you’ll save money from day 1. True Power Solar guarantees and insures your system so that you can rest assure your electricity costs will not go through the roof.

HOW DOES A SOLAR “PV” SYSTEM WORK?
A photovoltaic (PV) system is a set of panels made of semiconductor material (silicon) that captures sunlight and converts it into a direct electric current (DC) and then transmits that current to an inverter which turns the current into an alternating current (AC) that can be used in your home.  Simply put, the panels collect the energy of the sun and convert it to electricity for us to use.  How cool is that?

HOW BIG OF A ROOF DO I NEED?
This mainly depends on the size of your electricity bill. True Power Solar will use satellite imagery to look at your roof and determine how many panels it can accommodate. Based on the available roof space in relation to the electricity you use will determine how much area to use.  This is the technical part that our consultants will explain to.  Every home is different.

WHERE ARE TRUE POWER SOLAR PANELS AND INVERTERS MADE?
True Power Solar offers USA made panels and German made inverters. We always source hardware that offers the greatest value to our customers.

IS THE SOLAR SYSTEM WARRANTIED?
Yes. All our systems are 100% warrantied during the agreement.  Not only are they warrantied, but there is a money back guarantee during that time. We have a thorough process of ensuring that your home and your savings are secure.

DOES TRUE POWER SOLAR GUARANTEE THAT MY SYSTEM WILL PRODUCE AS MUCH ELECTRICITY AS MY QUOTE SAY’S IT WILL?
Yes. True Power Solar will monitor your system’s power output and, in the unlikely event that falls short, we will either add more panels and/or pay you the difference every year.

SHOULD I RE-ROOF BEFORE INSTALLING SOLAR ON MY HOME OR BUSINESS?
It’s not usually necessary to upgrade your roof before installing solar; however, if your roof is in poor condition, we will need to have the roof repaired before Solar is installed. Solar consultants know how to analyze the quality of your roof.   An interesting fact is that once the panels are installed, your roof life is extended since they shade your roof.  This also helps keep the home cooler.

SHOULD I RE-ROOF BEFORE INSTALLING SOLAR ON MY HOME OR BUSINESS?
It’s not usually necessary to upgrade your roof before installing solar; however, if your roof is in poor condition, we will need to have the roof repaired before Solar is installed. Solar consultants know how to analyze the quality of your roof.   An interesting fact is that once the panels are installed, your roof life is extended since they shade your roof.  This also helps keep the home cooler.

WHAT IF MY ROOF IS SHADED?
Shade reduces the amount of electricity your system can produce. Our remote solar design team will work to position your panels where they can get maximum sun exposure but, on occasion, a roof may be too shady to make solar feasible.

HOW MUCH MAINTENANCE IS REQUIRED?
True Power Solar customers receive free maintenance, but home solar systems generally require very little maintenance. Each system is fully monitored to insure the production guarantee is met and exceeded.

WILL I HAVE POWER DURING A BLACKOUT?
In the event of a blackout, the inverter will automatically shut down for safety reasons, so you will not have electricity until power is restored to the grid.

DO I NEED BATTERIES?
No. True Power Solar systems are grid-tied, meaning they’re connected to the public utility grid that currently supplies electricity to your home. Any electricity the solar system creates that is not consumed by your home instantly goes back into the grid and is credited back to your electricity bill. It literally spins your electric meter backwards because you are selling it back to your utility company.

CAN MY SOLAR PANELS WITHSTAND HIGH WINDS?
Solar panels are designed to withstand winds of up to 125 miles per hour. Each system is permitted and warranted against potential threats like high wind, snow, rocks, etc.

WHAT HAPPENS OF I NEED TO MOVE BEFORE MY TRUE POWER SOLAR TERM IS UP?
The True Power Solar system will transfer to the new owner with all the guarantees and lower electricity costs. The True Power Solar system is an asset to your home and has been proven to increase the home’s value and marketability.

CAN I PREPAY MY LEASE?
For most homeowners, the $0 down lease will be the best option because they can go solar with no out-of-pocket expense. For homeowners with money to put towards solar, or someone considering purchasing a system, the fully prepaid lease can help increase savings while at the same time enable the homeowner to get a complete home solar system as well as complimentary monitoring, maintenance, repairs, and insurance.

WHY DO YOU NEED TO KNOW MY ENERGY CONSUMPTION OVER THE LAST 12 MONTHS?
Utilities typically don’t charge the same price for every unit of energy they sell. In some places, utilities charge more for energy consumed at certain times of day or in certain months of the year. In other places, utilities give customers a certain allocation of cheap energy, and once you’ve exceeded that allocation, you must pay higher rates for your remaining energy. Our goal is to give you access to the best savings possible. Once we know your usage and cost, that, our Solar Consultant can design the system that maximizes your savings.

IS SALES TAX INCLUDED IN THE LEASE PAYMENTS YOU’VE QUOTED ME?
Yes, we are committed to being as fair and transparent as possible, so we show you the “all-in” cost of going solar, including taxes, in your quote payments. If you’re curious what tax rate we assumed for your particular location, ask your Solar Consultant!

WHAT ARE THE ESTIMATED SAVINGS BY GOING WITH TRUE POWER SOLAR SYSTEM?
Savings will vary depending on how much energy you use, where you live and your utility company. California customers pay the most for power thought out the country and will save tens of thousands of dollars by switching to Solar. If we can’t save you money, we won’t take your business.

WILL MY SYSTEM INCREASE THE VALUE OF MY HOME?
Yes, real estate studies have found that by reducing electricity costs, solar increases a home’s value. According to the Appraisal Journal, for every $1000 saved in annual energy costs, $20,000 is added to the value of the home. Other home improvements, like kitchen and bathroom renovations and decks, are only worth about 75%-100% of the cost, making solar 20 times more valuable than other home improvements.

HOW MUCH PAPERWORK IS INVOLVED IN CLAIMING ANY SOLAR INCENTIVES?
Tons. But don’t worry, True Power Solar takes care of all of the paperwork for you, so you get all of the benefits with none of the headaches or hassle.  All you need to do is see the value of switching to Solar and allowing us to work for you.  We take care of everything.

WHAT IF MY SYSTEM GENERATES MORE ELECTRICITY THAN I USE?
You will get credit for that excess electricity.  Think of it like roll over minutes for a cell phone during another billing cycle. For example, if you generate more power than you use in July, you can use the credit toward your December bill. But, at the end of the year, if you’ve generated more than you’ve used, some utilities will not compensate you. Beginning in 2011, all California utilities except LADWP are required to pay you for all of your surplus electricity. Your Solar Consultant will better explain this.

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